Data Deletion Policy

Step 1: Log in to your FlazHost account
Step 2: Navigate to Mail Admin → Mailboxes
Step 3: Select the mailbox(es) you want to delete
Step 4: Click "Delete" and confirm
Step 5: Data is deleted immediately and moved to trash for 30 days

1.2 Account-Wide Deletion Request

To request deletion of your entire account and all associated data:

1.3 Identity Verification

To protect your account security, we may require identity verification before processing deletion:

• Confirming you can access the registered email address
• Providing answers to security questions set during account creation
• Verification via SMS or phone call (if enabled on account)
• Providing the last 4 digits of the payment method on file

2. What Data Gets Deleted

2.1 Data Deleted Immediately

• Email Content: All emails, attachments, and message history
• Mailbox Data: Folders, drafts, sent items, trash, archives
• Contacts & Addresses: Any stored contact lists or distribution groups
• Account Settings: User preferences, security settings, two-factor authentication
• Activity Logs: Login history, access logs, activity records (except legal holds)
• OAuth Tokens: Third-party integration tokens and permissions revoked

2.2 Data Deleted Within 30 Days

Deleted data remains in a secure, isolated environment for 30 days and cannot be recovered after this period. During this 30-day period, you cannot restore the data, but it is not yet permanently destroyed in case of accidental deletion or legal compliance requirements.

2.3 Data Retention for Compliance

Certain data may be retained beyond the 30-day deletion window for legal, regulatory, or operational reasons:

• Billing Records: Tax, accounting, and invoice records (required by law, typically 7 years)
• Legal Hold: Data subject to litigation, investigation, or legal proceedings
• Backup Archives: Data in disaster recovery backups (retained for up to 90 days)
• Fraud Prevention: Anonymized data used to prevent fraud and abuse
• Regulatory Requirements: Data required by law or government order

3. Deletion Timeline

3.1 Account Deletion Timeline

1. Request Received (Day 0): Your deletion request is received and logged
2. Verification (Days 1-3): We verify your identity and request authenticity
3. Confirmation Email (Day 4): We send confirmation and final warning about permanent deletion
4. Grace Period (Days 4-7): You have 3 days to cancel the deletion request if needed
5. Execution (Day 8): Deletion process begins; data removed from all systems
6. Purge (Days 8-30): Data purged from backups and recovery systems
7. Verification (Day 30): Final verification that all data is deleted

4. Data We May Retain

4.1 Anonymized Data

We may retain anonymized, aggregated data for analytics, service improvement, and abuse prevention. This data cannot identify you personally and is kept separate from personally identifiable information.

4.2 Metadata

Certain metadata may be retained for system administration purposes (logs, timestamps), but this data cannot be linked to your personal identity.

4.3 Legal Holds

If your account is subject to legal proceedings, litigation hold, or government investigation, data will be retained according to legal requirements and will not be deleted.

5. Special Circumstances

5.1 Shared Accounts & Domain Admins

If you are a domain administrator deleting user mailboxes:

• Mailbox data is deleted immediately
• Domain records and DNS settings are retained
• Your admin account can still be used to manage the domain

5.2 Disputed Deletions

If you dispute a deletion request made by an account owner:

• Contact our support team immediately at [email protected]
• Provide evidence of your data ownership or authorized access
• If within the 30-day grace period, we may recover the data
• After 30 days, data is permanently unrecoverable

5.3 Accidental Deletion

If you accidentally deleted data:

• Contact support immediately at [email protected]
• We can attempt recovery within the 30-day window
• Recovery is not guaranteed and depends on backup availability
• After 30 days, recovery is not possible

6. Responsibilities After Deletion

6.1 Your Responsibility

• Back up important data before requesting deletion
• Update any applications or systems that use deleted email accounts
• Cancel any auto-forwarding rules or integrations before deletion
• Notify any contacts using your email address of the deletion

6.2 Third-Party Services

If your account is connected to third-party services (Gmail, Google Workspace, etc.), you may need to separately request deletion from those services. We will revoke access, but third-party platforms have their own data retention policies.

7. Frequently Asked Questions

Can I undo a deletion?

Within 30 days of deletion, data may be recoverable. Contact support immediately at [email protected] if you need to recover deleted data.

Will my domain be deleted if I delete my account?

No. Your domain registration remains active until it expires. If you want to delete the domain, you must separately cancel domain registration.

How long does account deletion take?

The full account deletion process typically takes 30 days (see timeline above). Your data is inaccessible immediately but not permanently purged for 30 days.

Will I be refunded if I delete my account?

Refunds are not provided for prepaid services or partially used billing periods. Account deletion takes effect at the end of your current billing cycle.

Can I request deletion of specific emails only?

Yes. You can delete individual emails or entire mailboxes from the FlazHost dashboard. See Section 1.1 for self-service deletion instructions.

8. Contact & Support

Note: This Data Deletion Policy is part of our Privacy Policy and Terms of Service. All data deletion requests must comply with applicable laws and regulations. For more information, see our Privacy Policy and Terms of Service.