Privacy Policy

Last updated: 2026-05-13

Table of Contents

1. Introduction

FlazHost ("Company," "we," "us," "our") operates the FlazHost platform (the "Service"). This Privacy Policy explains our practices regarding the collection, use, and protection of your information when you use our Service, including email hosting, domain management, and related services.

We are committed to protecting your privacy and ensuring you have a positive experience on our platform. Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Registration: Name, email address, password, company information, and billing details
• Communication: Emails, support tickets, feedback, and correspondence with our team
• Billing & Payment: Credit card information, billing address, invoice history (processed securely)
• Profile Information: Display name, avatar, phone number (optional)

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, click patterns, search queries
• Device Information: Browser type, operating system, IP address, device ID
• Cookies & Tracking: Session cookies, analytics cookies, preference cookies
• Email Metadata: Email headers, sender/recipient information, timestamps (not email content)

2.3 Third-Party Information

• OAuth Integration: When you authorize Gmail or Google Workspace, we receive your email address and basic profile info
• Domain Services: Information from domain registrars and DNS providers for domain verification
• Analytics Providers: Aggregated usage data from third-party analytics services

3. How We Use Your Information

We use collected information for the following purposes:

• Provide, maintain, and improve our Service
• Process transactions and send related information (invoices, receipts, confirmation emails)
• Send account-related notifications and service updates
• Respond to your inquiries and provide customer support
• Monitor and analyze usage trends to improve user experience
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent)
• Personalize your experience and recommend features

4. Data Sharing & Third Parties

4.1 When We Share Your Data

We do not sell your personal information. We may share data with:

• Service Providers: Payment processors, email delivery services, hosting providers (bound by confidentiality)
• Legal Requirements: If required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or asset sale
• With Your Consent: When you explicitly authorize sharing with third parties

4.2 Third-Party Services

Our Service may integrate with third-party platforms (Gmail, Google Workspace, etc.). These third parties have their own privacy policies. We recommend reviewing them.

5. Data Retention

• Active Accounts: Data retained as long as your account is active
• Deleted Accounts: Data deleted within 30 days of account deletion (except legally required retention)
• Email Content: Retained according to your subscription plan and storage limits
• Backups: May be retained for up to 90 days for disaster recovery
• Legal Holds: Data retained if required by law or legal proceedings

6. Your Rights & Choices

6.1 Data Access & Portability

You have the right to access, download, and port your personal data in a machine-readable format. Submit a request at [email protected].

6.2 Data Correction & Deletion

You can update your account information directly in your account settings. For data deletion, see our Data Deletion Policy.

6.3 Marketing Communications

You can opt-out of marketing emails by clicking "Unsubscribe" in the email or updating your preferences in account settings.

6.4 Cookie Control

You can control cookies through your browser settings. Note that disabling some cookies may affect Service functionality.

7. Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• AES-256 encryption for sensitive data at rest
• Regular security audits and penetration testing
• Secure password hashing (bcrypt)
• Two-factor authentication (2FA) support
• IP whitelisting and access controls
• Regular security patches and updates

However, no system is completely secure. We cannot guarantee absolute security of your data. If you suspect a security breach, please contact us immediately at [email protected].

8. International Transfers

Your information may be processed and stored in countries other than your country of residence, which may have different data protection laws. By using our Service, you consent to such transfers. We implement safeguards including Standard Contractual Clauses for international transfers.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes via email or prominent notice on our website. Your continued use of the Service after changes constitutes acceptance of the updated policy.